"Last week, I called your office and was helped by Bruce. With his help, I placed and order for 2 blankets - one generic coach's blanket and another one that was to be personalized and shipped at a later date. Bruce stated that I could return the additional "generic" blanket when our banquet was over.
I have to tell you that the blanket was a hit. Our "tough as nails" coach cried when she opened the chest that we presented to her containing the blanket. When I described the blanket she would receive, more tears flowed. The team and their families were very impressed with the quality of the work and we are all looking forward to seeing the final masterpiece when it is completed.
Thanks again for making this a memorable event even more memorable...."